The Office on Aging provides medical transportation primarily to individuals over 60 years of age that are wheelchair bound or that have no other means of transportation. Transportation services are based on income of the entire household and federal guidelines for fee rates. We do not bill insurance companies. Any fees accrued are the responsibility of the individual served.


We provide transportation on a first come, first serve basis and require at least three business days notice for requests. We travel to appointments locally and out of town to Roanoke and Martinsville, Westlake, and Salem. There are time parameters for appointment times for our program to run efficiently.

Cancellation of Transportation

We follow the Franklin County Public School decisions on days when schools are closed to due inclement weather on the roads for the safety of our drivers as well as our passengers. If Franklin County schools are closed due to weather on the roads, all transportation for that day will be cancelled as well.


To see if you qualify, please call us at 540-483-9238 for a qualification assessment. Individuals that receive Medicaid should contact Modivcare by calling 1-866-810-8305 and request us as their provider as we cannot transport Medicaid participants directly. Individuals that are under 60 years of age should contact one of the following agencies to inquire about services:

  • NurseFinders, Phone: 540-563-5252
  • RideSolutions, Phone: 540-342-9393
  • Team Nurse, Phone: 540-483-3555
  • Virginia Premier (Medicaid Recipients), Phone: 888-338-4579

Shopping Transportation

Seniors in the Rocky Mount town limits that do not have access to another means of transportation can sign up to be added to the fixed transportation route if they live within the service area. The scheduled shopping day is the 2nd and 4th Tuesday of each month. Stops such as the grocery store, pharmacy, post office or farmer’s market can be accessed via this program. Recreational shopping is not included in this program. You must request a pick up if you are not already on the route list at least two days in advance.